Softline pastel advertise they have thousands of users which use pastel and imply(probably because they know it is not true) that if many people use it it must be good.
But what the people out there does not know is you pay a arm and a leg for the application and hope it will help with your accounting admin But!!!
- It will provide you with ours of frustration with a non working no proper and clear help file or online help.
- There application is so difficult to learn that you have to pay thousands of rands for training
- The application crashes every view hours and you have to restart the program
- It is not as easy as install the application and it works after a month of struggle and many support tickets my pastel is till not working
- You have to pay thousands of rands to get support that if pastel was a proper application you would not have needed.
- If you call there ridiculously expensive support line and had the patience to hold for 30minutes + They tell you to do this and after you tried it it still does not work and you have to call again.
- After you called them again because it is not working you find out they commented on your profile “- customer was just complaining” but the problem is still not resolved?
Why they don’t change after they realise pastel is not as good as implied:
- If you have spent thousands on something are you just going to throw it a way?
- You have to enter all the financial data of the financial year for the new program to work.
- you have pent hours entering all your data into the program and do not want to go through it again.
- It means your invoices might be late or incorrect for a month or 2 while entering all the data.
If you pay this much for a application you expect it to work. But now I suspect they realised they will make more money if they charge a subscription that starts at one third of the price of the application per month so that they can help you get the application to work that should have worked in the first place.
If you spend R2 500 for the 3rd best package you can not even do recurring invoices and have to type out all the invoices every month!!! Is that not why you want the application? It is EASIER AND QUICKER to do this in excel!!!
WHY THEN PAY THOUSANDS FOR APPLICATION THAT WILL WAST YOUR TIME?
If only I knew this before I spent allot of money on this crappy application. and I bet most other people also would not ether.
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